Reporting Telephone Issues
When reporting issues with telephones, please provide the following:
- The full 10 digit telephone number of the telephone having the issue
- An alternate telephone number we can contact regarding the issue
- A brief description of the issue (No dial tone, static on line, can’t make/receive calls, etc.)
- This step is absolutely necessary as we are charged by our carrier for a site visit even if they determine the issue is actually the telephone. A ticket cannot be created unless we have all the request information.
No Dial Tone
- Does the line work on any other telephone?
- Has a known good telephone been tried in its place?
Static / Humming / Buzzing on Line
- When using the speakerphone, is the line clear?
- Yes – Replace the Telephone
- Does the telephone number ring on any other telephone?
- Does the noise exist on that telephone as well?
To open a repair request with our carrier, please provide the following:
- The full 10 digit telephone number of the telephone having the issue
- A brief description of the issue (No dial tone, static on line, can’t make/receive calls, etc.)
- Confirmation that the above steps were tested. This step is absolutely necessary as we are charged by our carrier for a site visit even if they determine the issue is actually the telephone. A ticket cannot be created unless we have all the request information.
- An alternate telephone number for technicians to use when confirming the repair.