Reporting Telephone Issues
When reporting issues with telephones, please provide the following:
- The full 10 digit telephone number of the telephone having the issue
- An alternate telephone number we can contact regarding the issue
- A brief description of the issue (No dial tone, static on line, can’t make/receive calls, etc.)
- This step is absolutely necessary as we are charged by our carrier for a site visit even if they determine the issue is actually the telephone. A ticket cannot be created unless we have all the request information.
No Dial Tone
- Does the line work on any other telephone?
- Has a known good telephone been tried in its place?
Static/Humming/Buzzing on Line
- When using the speakerphone, is the line clear?
- Yes – Replace the Telephone
- Does the telephone number ring on any other telephone?
- Does the noise exist on that telephone as well?
To have a Repair Request Opened with our carrier, the following information is needed
- The full 10 digit telephone number of the telephone having the issue
- A brief description of the issue (No dial tone, static on line, can’t make/receive calls, etc.)
- Confirmation that the above steps were tested. This step is absolutely necessary as we are charged by our carrier for a site visit even if they determine the issue is actually the telephone. A ticket cannot be created unless we have all the request information.
- An alternate telephone number for technicians to use when confirming the repair.
To Request a Line Moved
Schools must process a Purchase Order in the amount of $250 to Information Services. Please include the full 10 digit telephone number to be moved, the room number and on-site contact information.
To Request a New Line
Schools must process a Purchase Order in the amount of $680 to Information Services. Please include the room number for the new service and on-site contact information.