There are times when we are not able to remotely connect to the Administrative Computer using the B#. In those cases, we will request that you provide the IP address that the computer is currently using to connect to the network.
Look on your desktop for the icon labeled ShowIP and double click on it.
It should open a small screen with a black background. Please provide us with the values after, IP Address. In this example, it is 10.10.94.45