TROUBLE SHOOTING COMMON PROBLEMS OR ERRORS
TestNav Application, 2000: Warning Messages
2000 | Not used |
2001 | You have less than 5 minutes left. |
2002 | Not used |
2003 | errorType + “: require failed to load a file. (” + [name of the missing file] + “)” |
2004 | Your time has run out for this section. You will not be able to return here. |
2005–2008 | Not used |
2009 | Time for this test has expired. Your test will be submitted. |
2010 | A tool has failed to load. Please try again. |
TestNav Application, 3000: Fatal Errors
3000 | We have detected an error in your test. Please have your administer contact customer support before continuing at 1-888-802-7502. This message is displayed when the response StateObject is wrong before converting to JSON. |
3001 | Required module has failed to load. This happens because a needed Java script module hasn’t loaded. Check for network connection issues. |
3002 | Item Controller has failed to load. This happens because a needed Java script module hasn’t loaded. Check for network connection issues. |
3003 | This device needs to have iOS version 6 or higher installed in order to take the test. |
3004 | Unable to communicate with the testing server. Please contact your administrator. This happens because a needed Java script module hasn’t loaded. Check for network connection issues. |
3005 | TestNav has detected that another application attempted to become the active window, which may compromise the security of this test. TestNav has been shut down. You may need assistance from your test monitor to restart the test. This happens when the student’s session has been invalidated. This can be caused by the same login being used on two computers or two simultaneous sessions. There are also cases where this may happen because the login session has expired or the student’s test has already been submitted. |
3006 | TestNav has detected that Guided Access has been turned off. TestNav has been shut down. You may need assistance from your test monitor to restart the test. This happens when an IPad running the TN8 app has had the IOS Guided Access Feature turned off. The test proctor will have to restart the test in order to continue. |
3007 | Unable to communicate with the testing server. Please contact your administrator. This is most likely to happen due to network interruptions or in the case of an invalidated session. Please trouble shoot network connectivity and have student attempt to login again. |
3008 | Unable to communicate with the testing server. Please contact your administrator. This is most likely to happen due to network interruptions or in the case of an invalidated session. Please trouble shoot network connectivity and have student attempt to login again. |
3009 | Unable to communicate with the testing server. Please contact your administrator. Send log to Level 2 support. |
3010 | Unable to communicate with the testing server. Please contact your administrator. This is most likely to happen due to network interruptions or in the case of an invalidated session. Please trouble shoot network connectivity and have student attempt to login again. |
3011 | There has been a problem loading this item. Please contact your administrator. This happens because a needed Java script module hasn’t loaded. Check for network connection issue. |
3012 | You cannot take this test with your browser. In order to take this test, you must use the TestNav 8 App. |
3013 | Unable to communicate with the testing server. Please contact your administrator. This happens because of network interruptions. Please trouble shoot network connectivity and send logs to Level 2 support. |
3014 | You cannot take this test on your browser. In order to take this test you must install the app. |
3015 | Unable to communicate with the testing server. Please contact your administrator. This happens because of network interruptions. Please trouble shoot network connectivity and send logs to Level 2. |
3016 | Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. A student is logged on to the test on a different computer, and cannot log back in until logged out of current session. |
3017 | You cannot take this test with your browser. In order to take this test, you must use the TestNav 8 App. |
3018 | Your last item was not saved. Please inform your test proctor that the test must close due to a connectivity error. Send log to Level 2 support. |
3019 | Incorrect seal code. Please try again. |
3020 | Not used at this time. |
3021 | Unable to start Secure Browser. This can be resolved by exiting the browser and starting again. Please contact your proctor/teacher for help. This can occur the first time a student logs into a secure test. Close all browser windows and relaunching the application. |
3022 | This computer needs to have Internet Explorer 9 or higher installed in order to take this test. Install IE 9 or higher in order to use the computer to take the test. |
3023 | Your test must close immediately. Please see the test proctor for more information. Send log to Level 2 support. |
3024 | Unknown error trapped and logged. Please inform your test proctor. Send log to Level 2 support. |
3025 | Java has not been installed on this machine and is required. Please install Java and then refresh this browser page to log in Java will have to be installed in order to run the application. |
3026 | The test cannot be taken on this device. Please contact your test proctor for additional assistance. This device doesn’t support TN8, and can’t be used to take the test. |
3027 | Unable to communicate with the testing server. Please contact your administrator. This happens because a needed module hasn’t loaded. Check for network connection issues. |
3028 | Form and Form ID do not match. Please inform your test proctor. |
3029 | Test window has exited fullscreen mode. Test aborted. Please ask your proctor for assistance |
3030 | Pop-ups are currently blocked for this site. Please enable pop-ups for TestNav to function correctly and refresh your browser. |
3031 | There was an error launching the Java applet. Please ask your proctor for assistance |
3032 | Please refresh your browser after enabling pop-ups. |
3033 | Your test must close immediately. Please contact your administrator. |
3034 | In order to take the test using the Chrome browser, this computer must have Chrome 20 or higher installed. |
3035 | TestNav does not support Safari on Windows. Please use Firefox 14+, Chrome 20+, or Internet Explorer 10+. If you are using Windows XP, IE is not supported but you may use Firefox and Chrome. |
3036 | TestNav does not support Internet Explorer on Windows XP. Please use Firefox 14+ or Chrome 20+. |
3037 | TestNav does not support Internet Explorer 10 on Windows Vista. Please use Firefox 14+ or Chrome 20+. |
3038 | TestNav does not support Internet Explorer 9 on Windows 8. Please use Firefox 14+, Chrome 20+, or Internet Explorer 10+ |
3039 | In order to take the test with Firefox, this computer must have Firefox 14 or higher installed. |
3040 | In order to take the test with Safari, this computer must have Safari 5 or higher installed. |
3041 | This device size is not supported. |
3042 | You cannot take the test with this operating system. |
3043 | You must be in Kiosk mode in order to take this test. |
3044 | You must be in Single App mode in order to take this test. |
3045 | This computer needs to have OSX 10.5 or higher installed in order to take this test. |
Platform Error Messages, 5000: Authentication
5021 | Unable to communicate with the testing server. Please contact your administrator. Connection not found or connection lost during authentication. |
5022 | Unable to communicate with the testing server. Please contact your administrator. URL requested was not found (404) or internal server error (500) during authentication. |
5023 | Unable to communicate with the testing server. Please contact your administrator. Parser error (bad data was sent from the application to the engine or from the engine to the server) during authentication. |
5024 | Unable to communicate with the testing server. Please contact your administrator. Transmission timed out during authentication. |
5025 | There has been a problem loading this item. Please contact your administrator. Transmission aborted during authentication. |
5026 | Invalid login token. Please try again. Autologin using an authentication token has failed because the token has expired or is otherwise invalid/not recognized. The authentication token is requested from TestNav by the customer site and must be used within five minutes to allow the examinee to access the test. |
5027 | TestNav is unable to write to the local drive due to browser security settings. Testing can not continue. TestNav can’t function because it is unable to write necessary files to the local system. This is because the operating system is keeping the browser in a sort of quarantine (sandbox). Some operating systems do this to applications that can be used to cause system instability or other harm. |
Platform Error Messages, 6000: State
6000 | Wrong response was being saved to this item. The test will be closed. Contact your administrator. |
6001 | Wrong response was being saved to this item. The test will be closed. Contact your administrator. |
6021 | Unable to communicate with the testing server. Please contact your administrator. Connection not found or connection lost when saving or retrieving state. |
6022 | Unable to communicate with the testing server. Please contact your administrator. URL requested was not found (404) or internal server error (500) when saving or retrieving state. |
6023 | Unable to communicate with the testing server. Please contact your administrator. Parser error (bad data was sent from the application to the engine or from the engine to the server) when saving or retrieving state. |
6024 | Unable to communicate with the testing server. Please contact your administrator. Transmission timed out when saving or retrieving state. |
6025 | There has been a problem loading this item. Please contact your administrator. Transmission aborted when saving or retrieving state. |
Platform Error Messages, 7000: Navigation
7021 | Unable to communicate with the testing server. Please contact your administrator. Connection not found or connection lost during navigation. |
7022 | Unable to communicate with the testing server. Please contact your administrator. URL requested was not found (404) or internal server error (500) during navigation. |
7023 | Unable to communicate with the testing server. Please contact your administrator. Parser error (bad data was sent from the application to the engine or from the engine to the server) during navigation. |
7024 | Unable to communicate with the testing server. Please contact your administrator. Transmission timed out during navigation. |
7025 | There has been a problem loading this item. Please contact your administrator. Transmission aborted during navigation. |
Platform Error Messages, 8000: Server
8021 | Unable to communicate with the testing server. Please contact your administrator. Connection not found or connection lost. |
8022 | Unable to communicate with the testing server. Please contact your administrator. URL requested was not found (404) or internal server error (500). |
8023 | Unable to communicate with the testing server. Please contact your administrator. Parser error (bad data was sent from the application to the engine or from the engine to the server). |
8024 | Unable to communicate with the testing server. Please contact your administrator. Transmission timed out. |
8025 | There has been a problem loading this item. Please contact your administrator. Transmission aborted. |
8026 | Unable to connect to the proctor caching computer. Please contact your administrator. |
8027 | The testing server can not be reached. Please verify your internet connection and then choose Retry, or close the app and try again later. This is displayed when a TestNav app is launched and no network connection is detected. |
8028 | The java applet is unable to load. This can occur when Oracle disables an existing version of Java because a new version has been released that contains critical fixes. Please upgrade to the latest version of Java. |
8029 | The installed app is out of date and needs to be updated in order to use TestNav on this device. |
Platform Error Messages, 9000: API
9020 | The username or password you entered is incorrect. Unable to complete Sign In with this Email and Password. |
9021 | Your login information is not recognized. Please try again. AuthenticateUser general error |
9022 | Unable to refresh available tests. Session is not active. |
9023 | Unable to refresh available tests. refreshAvailableTests general error |
9024 | The username or password you entered is incorrect. |
9025 | This test has been completed and may not be taken again.Update during the field test, March 24: (see our post about this error condition) Some students are prematurely hitting the “Submit Final Answers” button before they have completed the final test session within the PBA (Note that students ONLY do this when they have reached the final test session/task within the PBA). When these students go to log into the second test session (e.g., Session 2 for Math PBA or Research Simulation for ELA PBA), they will get this error message.This may be because schools are not following the administration scripts that were included in the Test Administrator Manuals or students are bypassing the instructions in the scripts and hitting the “Submit Finals Answers” button before they have completed the entire PBA.
Call the call center: technicians will be able to unsubmit a test so the student can log in again. |
9026 | This test must be resumed by the proctor to allow it to be taken again. |
9027 | Unable to start test. Please close this window and try again. The testing window for this test is not currently active. |
9028 | Your login information is not recognized. Please try again. Authenticate general error |
9029 | Your login information is not recognized. Please try again. Login not found. |
9030 | Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. Session mismatch. |
9031 | There has been a problem loading this item. Please contact your administrator. Unable to retrieve Item |
9032 | Unable to login with this userid. |
9033 | Unable to communicate with the testing server. Please contact your administrator. getTestStateInternal general error |
9034 | Your login information is not recognized. Please try again. |
9035 | There has been a problem loading this item. Please contact your administrator. The item requested does not exist for this test. |
9036 | The username or password you entered is incorrect. |
9037 | There has been a problem loading this item. Please contact your administrator. The item requested does not exist for this test. |
9038 | The username or password you entered is incorrect. |
9039 | There has been a problem loading this item. Please contact your administrator. |
9040 | The username or password you entered is incorrect. |
9041 | There has been a problem loading this item. Please contact your administrator. The item requested does not exist for this test. |
9042 | There has been a problem loading this item. Please contact your administrator. Item does not exist. |
9043 | There has been a problem loading this item. Please contact your administrator. Item does not exist. |
9044 | There has been a problem loading this item. Please contact your administrator. Item does not exist. |
9045 | There has been a problem loading this item. Please contact your administrator. Item does not exist. |
9046 | Your test items have been saved, but the test can’t be marked as complete due to a connectivity error. Please inform your test proctor that the test must close. Test could not be exited. |
9047 | Your test items have been saved, but the test can’t be marked as complete due to a connectivity error. Please inform your test proctor that the test must close. Test could not be exited. |
9048 | There has been a problem loading this item. Please contact your administrator. Unable to retrieve Item |
9049 | There has been a problem loading this item. Please contact your administrator. Unable to retrieve Item |
9050 | There has been a problem loading this item. Please contact your administrator. Unable to retrieve TestDef. |
9051 | There has been a problem loading this item. Please contact your administrator. Unable to retrieve TestDef. |
9052 | There has been a problem loading this item. Please contact your administrator. renderErrorJSONString general error |
9053 | Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. Session mismatch. |
9054 | Your login information is no longer valid. This may have occurred if you are returning to a test in the same session, or if your login has been used to access this test from another computer. Your test assignment must be resumed before you can log back in. Please contact the proctor. Session mismatch. |
9055 | Your test must close immediately. Please see the test proctor for more information. Test status not valid for continuing test |
9056 | Your test must close immediately. Please see the test proctor for more information. Testing cannot continue as secure data is being requested via an insecure call. |
9057 | Your test must close immediately. Please see the test proctor for more information. Testing cannot continue as insecure data is being requested via a secure call. |
9058 | The username or password you entered is incorrect. Unable to complete Sign In with this login and test code. |
9059 | The username or password you entered is incorrect. Unable to complete Sign In with this login and test code. |
9060 | Your login information is not recognized. Please try again. Login not found. |