Dr. William H. Horton Technology Repair Request (Ticket)

Dr. William H. Horton Technology Repair Request (Ticket)

Please fill out the following form to report any technology concerns in the building.
  • ISD Must be able to schedule a time to come to your classroom and address your concern. If you do not provide a contact number they will have difficulties supporting you.
  • What type of issue is causing concern or is need of repair?
  • Please provide a detailed description of the technology issue that you are reporting. What is damaged, broken, or not working?
  • If this ticket is related to Chromebooks, SMART Boards, or other types of hardware, please provide the B number of the item in question. This number can usually found on the backs or sides of most items. Please type N/A if you are not reporting a hardware issue. COPY AND PASTE THE LINK BELOW INTO YOUR BROWSER FOR MORE DETAILS ON HOW TO FIND THE B# http://www.nps.k12.nj.us/departments/information-services/help/computer-equipment-b-number/
  • If this ticket is related to Chromebooks, SMART Boards, or other types of hardware, please provide the serial number or the product number of the item in question. This number can usually found on the backs or sides of most items. Please type N/A if you are not reporting a hardware issue. COPY AND PASTE THE LINKS BELOW INTO YOUR BROWSER FOR MORE DETAILS ON HOW TO FIND THE SERIAL NUMBERS. ---------------------------------------------------------------------------------------------------------------SMART BOARD: http://www.nps.k12.nj.us/departments/information-services/help/smartboards/ ------------------------------------------------------------------------------------------------------------------CHROMEBOOK: http://www.nps.k12.nj.us/departments/information-services/help/chromebooks/
  • Log into the computer and log into the app labeled "Show IP"
  • How can this item be easily identified once ISD comes to your classroom? Is it labeled? E.g. Chromebook Cart 9, Chromebook number 17 (09/17). Please type N/A if you are not reporting a hardware issue.
  • In what room can this damaged item be found? Please type N/A if you are not reporting a hardware issue.
  • Drop files here or
    *Optional - The more information we provide, the faster ISD can support our technology concerns.