Telephone Issues

Reporting Telephone Issues

When reporting issues with telephones, please provide the following:

  • The full 10 digit telephone number of the telephone having the issue
  • An alternate telephone number we can contact regarding the issue
  • A brief description of the issue (No dial tone, static on line, can’t make/receive calls, etc.)
  • This step is absolutely necessary as we are charged by Verizon for a site visit even if they determine the issue is actually the telephone.  A ticket cannot be created unless we have all the request information.

No Dial Tone

  • Does the line work on any other telephone?
  • Has a known good telephone been tried in its place?

Static/Humming/Buzzing on Line

  • When using the speakerphone, is the line clear?
    • Yes – Replace the Telephone
  • Does the telephone number ring on any other telephone?
    • Does the noise exist on that telephone as well?

To have a Repair Request Opened with Verizon the following information is needed

  • The full 10 digit telephone number of the telephone having the issue
  • A brief description of the issue (No dial tone, static on line, can’t make/receive calls, etc.)
  • Confirmation that the above steps were tested.  This step is absolutely necessary as we are charged by Verizon for a site visit even if they determine the issue is actually the telephone.  A ticket cannot be created unless we have all the request information.
  • An alternate telephone number for technicians to use when confirming the repair.

To Request a Line Moved

Schools must process a Purchase Order in the amount of $250 to Information Services.  Please include the full 10 digit telephone number to be moved, the room number and on-site contact information.

To Request a New Line

Schools must process a Purchase Order in the amount of $680 to Information Services.  Please include the room number for the new service and on-site contact information.